Frequently Asked Questions

Find clear answers to common questions about placing orders, lead times, international shipping, material grades, dimensions, and technical datasheets. This guide helps customers understand our processes, ensure accurate orders, and select the right materials for their projects.

Orders & Shipping

How to Place an Order？

Customers can place orders by contacting our sales team via email or phone. Please provide product specifications, quantities, required grades, and delivery details. For quotations, include the type of steel, dimensions, and any special processing requirements. Our team will respond promptly with pricing and availability.

Lead Times & Delivery Schedule

Lead times depend on product type, grade, and processing requirements. Standard steel products are typically ready for shipment within 7–14 days, while custom or large orders may require 2–4 weeks. Delivery schedules are confirmed once the order is finalized, and customers are notified of any changes.

International Shipping

We provide worldwide shipping with professional export documentation. Our team handles all required customs forms, certificates, and freight arrangements. Shipping options include air, sea, and courier services, depending on urgency and destination.

Order Changes & Cancellations

Customers may request modifications or cancellations to their orders before production begins. Our team will review the request and confirm whether changes are possible, ensuring minimal disruption to delivery schedules.

Product & Specifications

Material Grades & Certifications

We supply a wide range of high-quality metals, including carbon steel, stainless steel, aluminum, and specialty alloys. All products comply with international standards such as ASTM, EN, and ISO. Certificates of compliance and material test reports (MTRs) are available upon request.

Dimensions & Tolerances

Products are manufactured to precise specifications, with standard sizes, thicknesses, and tolerances. Custom dimensions can be accommodated. All measurements are checked for consistency to ensure reliable performance in fabrication and application.

Technical Datasheets

Detailed technical datasheets, including mechanical properties, chemical composition, and corrosion behavior, are available for download. These resources help engineers and designers select the appropriate material for their specific applications.

Material Handling & Storage

Proper handling and storage of metals are essential to maintain quality. We provide guidelines for safe storage, protection from moisture and contamination, and handling procedures to prevent damage during transport and use.